Automate My Airbnb
How does AI for Airbnb hosts actually work?
We build a knowledge file for your property from a walkthrough with you: check-in steps, appliance instructions, house rules, parking, trash day and your favorite local spots. The AI answers guests from that file only. It does not browse the internet or make up details about your home, and it tells guests when it will check with you.
During onboarding we ask the questions guests ask most. How does the hot tub work? Where do the extra towels live? Which breaker controls the porch lights? Your answers become the House AI's source of truth. When you change something, like a new WiFi password, we update it the same day.
What happens when the AI does not know the answer?
It says so, tells the guest it is checking with the host, and sends you the question with the full conversation. You reply once and the guest gets your answer. If the question is something guests are likely to ask again, we add it to the House AI so the next guest gets an instant answer.
- Anything about refunds, discounts or reservation changes goes to you
- Safety concerns and emergencies go to you or your chosen contact immediately
- Guests can ask for a person at any time
Is an Airbnb chatbot allowed under platform rules?
Yes, when it is set up correctly. On Airbnb, guest messages for Airbnb bookings stay inside Airbnb messaging, and the House AI does not ask guests to move off the platform to book or pay. Our chat and text line are used for questions about the house, set up to follow each platform's guest-contact rules.
For direct bookings, the AI can also help with your own booking site. See direct booking website for how we keep that separate from Airbnb guests.
Can I see every conversation?
Yes. Every guest conversation is logged with the date, the property and the reservation. You can read the full thread, search past conversations and see which questions came up most. That log also shows you where your listing or house manual could be clearer, so fewer guests need to ask.
Frequently asked questions
Will guests know they are talking to an AI?
Yes. We introduce it as your House AI. Guests can ask for a person at any time.
Does the AI reply inside Airbnb messaging?
Guest communication for Airbnb bookings stays inside Airbnb's messaging. The House AI chat and text line answer house questions and are set up to follow each platform's rules.
What languages does it answer in?
It can reply in the language the guest writes in. Tell us at your demo if you host many international guests and we will test it with you.
Can I change what the AI says?
Yes. Tell us any change and we update the House AI, usually the same day.
Which plans include AI guest messaging?
Concierge ($197/mo) and Full Stay ($297/mo).
